Data Privacy Policy

1. Introduction

At Platinum Vehicle Services, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following data:

  • Personal identification information (Name, address, email, phone number)

  • Vehicle information (Make, model, registration number, VIN)

  • Service history and vehicle maintenance records

  • Payment information

3. How We Collect Your Data

We collect data when you:

  • Book a service or repair

  • Contact us via phone, email, or our website

  • Use our services

  • Provide feedback

4. How We Use Your Data

We use your data to:

  • Provide and manage our services

  • Communicate with you about your vehicle and services

  • Process payments

  • Comply with legal obligations

  • Improve our services

We process your data under the following legal bases as defined by the UK GDPR:

  • Contract fulfillment

  • Legal obligation

  • Legitimate interests

  • Consent (where applicable)

5. Data Sharing

We may share your data with:

  • Service partners (e.g., parts suppliers) when necessary to provide our services

  • Legal and regulatory authorities when required by law

We do not sell your personal data to third parties.

6. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Rectify inaccurate personal data

  • Erase your personal data ('right to be forgotten')

  • Restrict processing of your personal data

  • Data portability

  • Object to processing of your personal data

  • Not be subject to automated decision-making

To exercise these rights, please contact us using the details provided below.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website.

10. Contact Information

If you have any questions about this privacy policy or our data practices, please contact us at the details on this website

11. Complaints

If you are unsatisfied with our response to any data privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

Last updated: 1st of November 2024